Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at baddmedicinemedia@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your item.

Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at baddmedicinemedia@gmail.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right.

We may ask you to provide photos of the item and packaging to help us resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

If there is an issue with your order, please contact us before returning the item so we can assist you.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized products and items that have been worn, used, washed, or altered.

We also do not accept returns on gift cards.

Please contact us if you have questions or concerns about whether your specific item is eligible for a return.

Sale Items

Sale or clearance items are considered final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to ensure you get the item you want is to request a return for the item you currently have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as provided by applicable law.

Your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

There is no restocking fee for approved returns.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at baddmedicinemedia@gmail.com